Dfds Reviews

DFDS, an abbreviation for Det Forenede Dampskibs-Selskab (The United Steamship Company), was formed in 1866 when C.F. Tietgen merged the three biggest Danish steamship companies of that day. Operations began on 1 January 1867 with 19 ships, with Copenhagen as the main starting point. The company's routes at the time were from Denmark to Norway, the Baltic, Belgium, the United Kingdom, Iceland, and The Faeroe Islands, with ships carrying both freight and passengers. As the company grew, new connections were opened to Sweden, France, the Mediterranean and Black Sea, as well as North America and South America. In addition, DFDS operated various domestic services in Denmark. After the continued expansion of the fleet in the 1880s, DFDS became one of the world's ten largest ship-owning companies. After the takeover of Dampskibsselskabet Thingvalla in 1898, the Scandinavian-American Line was established. The First World War took a heavy toll on the DFDS fleet, with 26 ships lost. Today, DFDS operates a network of 25 routes with 50 freight and passenger ships in the North Sea, Baltic Sea, and the English Channel under the name DFDS Seaways. The rail and land-based haulage and container activities are operated by DFDS Logistics. The company has set a firm course towards the development of digital capabilities to continue fulfilling the purpose the company was born with: We move for all to Grow..

DFDS can be contacted through various methods. For a quicker response, Live Chat is recommended. Email is another option, with different addresses for different routes: dover.pax@dfds.com for UK – France, newhaven-dieppe@dfds.com for Newhaven - Dieppe, and Travel.sales@dfds.com for all other routes.

For telephone inquiries, the numbers are as follows: - For Newhaven – Dieppe booking & assistance: +44 33 058 787 87 - For all other routes booking: +44 87 157 472 35 - For already booked: +44 34 484 860 90

For complaints, the email addresses are customerservices.dieppe@dfds.com for Newhaven - Dieppe and uk.customercare@dfds.com for all other routes.

Please note that during busy periods, there may be longer than normal wait times. The customer care opening hours are Monday–Friday: 08:00 - 18:00, Saturday: 09:00 - 17:00, and Sunday: 10:00 - 16:00.

DFDS offers a variety of ferry crossings and short breaks across Europe. There are always fantastic offers and savings available. For instance, short breaks to the UK start from €110 per car + up to 4 people. Ferry trips to England, Norway, and Copenhagen are also available with special offers. Prices for these trips start from €43 pp + car one way. In addition, DFDS offers multi-trip packages for return journeys between Dover and France. The Silver multi-trip package includes 5 return trips for £685, the Gold package includes 9 return trips for £1197, and 12 return trips are available for £1548. Please note that all prices are subject to availability and terms and conditions apply..

To book a trip with DFDS, one can do so directly through their website or by phone. It's also possible to book through travel agents or ticket sellers who have agreements with DFDS. When making a reservation, it's necessary to provide the full names and dates of birth of each passenger traveling on the reservation. All names must match each valid passport or ID. It's the passenger's responsibility to provide the correct name and date of birth. Please note that the elements that can be amended might vary from route to route. If the information provided is not sufficient, please let us know.

DFDS, the World’s Leading Ferry Operator, offers a variety of services. The company provides multiple ferry routes from popular European ports to the UK, as well as routes in Scandinavia and across the Baltic Sea. Some of the popular services include Ferry Crossings to Norway, Ferry Crossings to Copenhagen, and Ferry Crossings to the Baltics. They also offer European Ferry Travel with options to sail from Newcastle to Amsterdam and embark on a European road trip. In January 2024, DFDS acquired FRS Iberia and the Algeciras–Tanger Med, Algeciras–Ceuta, and Tarifa–Tanger Ville ferry routes are now part of DFDS. The company's ambition is to become a greener and more digital business, for the sake of the planet, customers, and the communities they are a part of..

DFDS, an abbreviation of Det Forenede Dampskibs-Selskab (The United Steamship Company), was founded in 1866 when C.F. Tietgen merged the three biggest Danish steamship companies of that day. The operations began on 1 January 1867 with 19 ships, with Copenhagen as the main starting point. The company's routes at the time were from Denmark to Norway, the Baltic, Belgium, the United Kingdom, Iceland, and The Faeroe Islands, with ships carrying both freight and passengers. As the company grew, new connections were opened to Sweden, France, the Mediterranean and Black Sea, as well as North America and South America.

In addition, DFDS operated various domestic services in Denmark. After the continued expansion of the fleet in the 1880s, DFDS became one of the world's ten largest ship-owning companies. After the takeover of Dampskibsselskabet Thingvalla in 1898, the Scandinavian-American Line was established. The Scandinavian-American Line continued trading to the United States until 1935.

During the world wars, DFDS kept up supplies of critical food and coal to people in Europe who otherwise would have been starving and unable to heat their homes. Jobs and industry were kept alive. After the war, DFDS’ ships, many now powered by diesel engines, kept moving – products from USA to Europe, people between countries, goods between UK and mainland Europe, between the Mediterranean and Scandinavia and to and from Iceland.

At the end of the sixties, DFDS were the first to develop a ro-ro service, paving the way for more efficient shipping of trucks and trailers carrying industrial cargo. The logistics activities were developed from 1972 with the same purpose. Connecting people and businesses from door-to-door to make everyone grow. When DFDS acquired Dan Transport in 1998, the business area became one of the largest forwarding and logistics companies in Northern Europe. DFDS Dan Transport was sold in 2000 to focus the company’s resources on shipping.

After the acquisition of Norfolkline in 2010 and several logistics acquisitions, DFDS has again transformed itself to become a unique European Shipping and Logistics Group providing vital infrastructure services in Europe. Today, DFDS has set a firm course towards development of digital capabilities to continue fulfilling the purpose the company was born with: We move for all to Grow..

To book a ferry ticket with DFDS, one can make reservations through the DFDS website or by phone through their customer contact centre. It's also possible to book through travel agents or ticket sellers with whom DFDS has agreements. When making a reservation, it's necessary to provide the full names and dates of birth of each passenger traveling on the reservation. All names must match each valid passport or ID. It's the passenger's responsibility to provide the correct name and date of birth.

There are options to change or cancel the reservation via the website or by contacting DFDS by phone. The rules of cancellations may vary depending on the category of the trip. Upon cancellation, a fee (cancellation fee) is incurred of a magnitude related to the notice period given. Any refunds to which one may be entitled for the cancellation of the reservation will be deducted from the cancellation fees.

Flexible tickets are available on certain routes, offering an attractive price with great flexibility if plans change. Reservations are totally refundable with flexible tickets, if cancelled 48 hours or more before departure.

Please note that line changes, date, time, number of passengers or type of vehicle may result in a fare increase which will be added to the amendment fee. If after modification the reservation has a value lower than its original value, the difference is not refundable.

The payment method for reservations on dfds.com can be done using a credit card of your choice or by online payment methods. The reservation is only related to DFDS once the payment has been received. Payment for travel or other products must be made at the time of booking unless otherwise specified. The confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. You can also book through travel agents or ticket sellers with whom DFDS has agreements. When you make your reservation with DFDS, you must inform them of the full names and dates of birth of each passenger traveling on your reservation. All names must match each valid passport or ID. At any time, it is the passenger's responsibility to provide DFDS with the correct name and date of birth..

DFDS offers the option to cancel or modify reservations. Changes can result in a fare increase, which will be added to the amendment fee. If the reservation value is lower after modification, the difference is not refundable. Cancellation rules may vary depending on the trip category. Upon cancellation, a fee (cancellation fee) is incurred, related to the notice period given. Any refunds for the cancellation of a reservation will be deducted from the cancellation fees.

For flexible tickets, departure on any crossing within 72 hours in either direction of the booked crossing is allowed at no additional charge upon arrival at the port (subject to availability). There is no administration fee, only the difference between the 2 rates is paid if wishing to travel more than 72 hours after or before the booked departure. On Channel routes, reservations are totally refundable with flexible tickets, if cancelled 48 hours or more before departure (on written request to Customer Service email).

Regarding shipping, DFDS offers freight shipping options and container routes in the UK and across Europe. The frequency of schedules makes it possible for the cargo to reach the destination without any compromise. They also provide terminal services that facilitate the movement, handling, and management of freight and cargo from the pickup point to the destination. They have eight strategically positioned terminals across Europe that offer vessel and cargo handling. Some of the terminal services that DFDS provides are warehousing facilities, customs clearance services, cold storage facilities, and value-added services. They also offer easy customs clearance solutions. With their new and intuitive book and track system, bookings can be created, tracked, and edited online whenever needed..

DFDS offers a variety of freight shipping services. They handle all types of cargo, regardless of volume or weight, and consider freight shipping to be the best method for big and heavy cargo. They offer flexible freight shipping options and container routes in the UK and across Europe. DFDS has one of the largest freight shipping networks in Europe, designed to keep your supply chain running smoothly. They offer container vessel options in Continental Europe-Ireland, Norway Rotterdam, Spain-UK-Ireland and Ro-Ro, Ro-Pax options in the Baltic Sea, Mediterranean, North Sea, and Cross-Channel areas. They also provide terminal services that facilitate the movement, handling, and management of freight and cargo from the pickup point to the destination. DFDS has eight strategically positioned terminals across Europe that offer vessel and cargo handling. Some of the terminal services that DFDS provides are warehousing facilities, customs clearance services, cold storage facilities, and value-added services. They also offer a book and track system, where you can create, track and edit your DFDS bookings online whenever you need to. They also provide customs clearance solutions to simplify your customs processes. Please note that customers will be subject to a standalone surcharge from January 1st, 2024, due to the Emissions Trading System (ETS) which aims to create a financial incentive for shipping companies to reduce their GHG Emissions..